Teaism is a "teahouse" in DC with several locations. I have nicknamed them the "Starbucks of Tea." It's a tea lover's dream store. You can purchase teas and snacks and ... sorry, I'm drooling on the keyboard. I can sum it up with -- I really like this place. Or, at least I did.
MeetUp is a website that helps you meet people so that you can get off the internet (novel idea for all those laptop potatoes out there). There are literally thousands of groups in every hobby/interest area imaginable and most regularly hold "meetups" (events) in and around the area. Depending on the group, some are outdoors or potluck, the location may vary. But for many groups including knitters and book clubs, they tend to choose quiet settings with good food and drink. Many have partnered with Teaism.
I've always known them to be accomodating and extremely helpful whenever I've attended functions there or stopped in for a quick cup of "Jill" (my tea alternative to "joe" for coffee...ok, it's lame but so what). Anywho...I was surprised, disturbed, dismayed and a host of other unhappy adjectives when I read the following email from the Co-owner of Teaism to a MeetUp group owner.
"I have nothing different to say than what I told you when you brought your group to Teaism for a three hour lunch. Meet-ups have overwhelmed our restaurant. We do not want Meet-ups or any groups visiting our restarant with the focus of meeting and not dining. We are a restaurant. I'm sure there are restaurants that are suffering and need your groups $100. I'm sorry if you don't get it. When you own your restaurant and are forced to make these decisions you may make them based on your sense of what good service is. I am running a business and make business decisions. And you can believe that I know how to do the math. I appreciate that you have alerted the Meet-Up List to our dilemma. It may reduce the pressure of my managers to micro-manage each and every group having "meetings" in my restaurant. I can understand your indignation, but Teaism has been dealing with "Meet-Ups" for years now. We are clear about how this all works."After reading this, I was outraged. Besides wanting to tear each sentence apart and make her severely eat her words, I also wanted to point out some very poor business habits that are surfacing early on in the life of her "restaurant." Teaism has only been open since 1996, don't go thinking you're a DC staple just yet. The only thing I really wish to address via this blog, besides her clear lack of customer service skills, is her lack of business-savvy. You have not only put your feelings in writing but you've sent it electronically. Does she not know her history -- the number of businessmen who have been brought down due to an email or memo? Tsk, tsk, tsk...
What's next for Teaism? What's next for MeetUp? What's next for my blog?
Stay safe...until next time.